Do you find you can't play the online video?

In order to access our online video streaming service at the best possible quality we recommend that you use:

• A PC running a recent version of Windows (XP Home or Professional, 2000, NT). You can check that your system is up to date here.
• Windows Media Player 9 (get a free copy here from the Microsoft site).
• Note: Although you can use this service with any type of internet access, faster internet access gives better quality video playback, as the video automatically adjusts to the speed of your internet service provider. You can check the speed of your internet access at the ADSL Guide Site (at the site, click on the "Speed Test" link on the top right of the page). Maximum quality video speed is 400Mbps.

If you are using Windows 98, we recommend that you check your version of Windows Media Player, and if Version 7.1 is not installed, upgrade your system (any release of Version 6 [eg Versions 6.0, 6.1, 6.4] will give glitches and pauses during video playback). Download Version 7.1 here.

If you need help with your setup please contact us free on 0800 052 0003 or email support@RecruitmentTraining.co.uk

More suggested tips to improve video performance.

If you are having problems with the video playback, and your system conforms to the description above, you could try the following:

• Close down all applications other than Internet Explorer and try running the video.
• If your monitor resolution (see above) is set to millions of colours try setting it to thousands of colours, as this should speed up the display on your PC.
• If you are using any system monitoring software, such as Norton Disc Doctor's system monitor, try disabling it.

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